Privacy Policy

1. Overview

SellMyOwnHome.ai ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect the following types of personal information:

• Account information: name, email address, phone number, password (hashed)
• Property details: address, property characteristics, photos, documents
• Transaction data: enquiries, offers, inspection bookings
• Payment information: processed securely via Stripe (we do not store card details)
• Usage data: IP address, browser type, pages visited, timestamps
• Consent records: records of your agreement to our terms and policies

3. How We Use Your Information

We use your personal information to:

• Provide and maintain the Platform services
• Process property listings and manage enquiries
• Verify identity and prevent fraud
• Send transactional notifications (enquiries, offers, compliance updates)
• Improve our services and user experience
• Comply with legal obligations

4. Disclosure of Information

We may share your information with:

• Other users: Seller contact details are shared with buyers who submit enquiries or offers
• Service providers: Stripe (payments), Cloudflare (hosting/security), Resend (email)
• Legal requirements: When required by law, regulation, or court order

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS)
• Hashed passwords (bcrypt)
• Access controls and audit logging
• Regular security reviews

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Property listing data is retained for 12 months after a listing is withdrawn or sold. Audit logs are retained for 7 years to comply with Australian record-keeping requirements.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies & Analytics

We use essential cookies for authentication and session management. These are strictly necessary for the Platform to function and cannot be disabled.

With your consent, we may also use analytics cookies (such as Google Analytics via Google Tag Manager) to understand how visitors interact with our site. Analytics cookies help us measure page views, traffic sources, and feature usage so we can improve our services.

When you first visit the Platform, you will be shown a cookie consent banner. You may accept or decline analytics cookies at any time. If you decline, no analytics data will be collected. Your preference is stored in your browser's local storage. You can clear this preference by clearing your browser data.

We do not use advertising or third-party tracking cookies beyond the analytics described above.

9. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be notified via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact

For privacy enquiries or to exercise your rights, contact us at [email protected]